Frequently Asked Questions

Are you Apple certified?

Definitely not. Being Apple certified would us in trouble even for replacing a simple component.
Being Apple authorized would force us to charge you $650-$1250 to replace your motherboard
because of that one component! Apple seems to be more interested in persuading you to buy a
new Mac if a faulty logic board is found in an out-of-warranty device rather than repairing the
logic board. Only those logic boards still under warranty will be sent out to overseas for repair
(Foxconn China, manufacturer of logic boards for MacBook, iMac, iPhone).
There is huge profit difference between selling a new Mac and repairing a faulty logic board. 

I  spilled a drink on my MacBook, and now it won’t start. Can you fix it?

Yes. The liquid will corrode the electronic components such as resistors and capacitors on the Mac logic board.
We will replace the faulty chips with new ones. This is called component-level repair, the highest level of Mac repair.
We can repair it in 2 days. This is the most economical way to get your Mac back to work again.

Should I go with someone who says he can do it for much cheaper instead?

Best of luck to you. Most of these places aren’t real businesses, or are real businesses staffed
by people who are inexperienced and learn from by practicing on your equipment,
or learn off YouTube. It’s a great source of information, but watching YouTube doesn’t make one a tech.
It makes them someone who knows how to follow the instructions given to them off a video.

Will the repair affect my warranty?

if Apple can’t tell the machine’s been opened or repaired, there’s no problem. Our meticulous workmanship
ensure they’ll never know we were there. Will the next house-call repair person use a magnetized tray
to ensure each screw is saved? If you have liquid damaged your laptop and are having us repair your logic board,
you will likely be laughed at by the Genius Bar if you ever return for a warranty issue.
The methods we use to repair corroded circuit boards are highly reliable and effective,
but leave a mark, similar to installation of a pacemaker. It will be obvious we were there.

Can you recover data from my liquid damaged Mac?

Yes. If your Mac has a removable hard drive, we can get the data directly from the drive.
If the SSD chips are soldered to the logic board in your Mac,
we need to repair the logic board first to access to your data. Some MacBook models have a “lifeboat”
port to access to the SSD chips directly via a special data recovery tool.

Can I upgrade my MacBook SSD drive?

You can upgrade the SSD drive if your MacBook has a removable drive.
These models include MacBook Pro A1708, A1398, A1502, A1425 and
MacBook Air A1466, A1465, A1370, A1369.
All MacBook models with SSD chips soldered on the logic board are not upgradable.
These models include MacBook Pro A2289, A2251, A2159, A2141, A1990, A1989, A1707, A1706,
MacBook Air A2179, A1932 and 12″ MacBook A1534.
You can find the model number on the back case.

How long does it take to get a diagnostic?

It depends on your issue. We normally give you an estimate while you wait,
unless you have liquid damage, in this case you would have to leave it for an estimate.

Are you the cheapest shop around?

Our pricing is based on taking what we feel is fair.  We work towards building an honest reputation
– the kind where you’ll trust what we say, without having to shop around to feel like you’re not being ripped off. 
There are cheaper alternatives to our services. Please do not mistake humble pricing with cheap labor.
We do not aim to be the lowest priced service provider, nor do we apologize or hide our labor rates. 
We are excellent at what we do, we provide excellent service, and we price ourselves accordingly.

Do you fix Mac only?

No. We also work on Windows PC computers and selected Android phones and tablets.
Many of our customers use Windows and android devices beside the Apple product,
so we provide a complete solution to their cross platform problems